Question 1

How much does the service cost?

Accepted Answer

Please contact us for pricing and availability.

Question 2

What makes Hey Joe different from Zoom?

Accepted Answer

Hey Joe is a service built from the ground up for casting with distinct access points for talent, clients, and directors. Features include autogenerated sign-in sheets, instantaneous video posting, private chat, and collaborative note-taking capabilities.

Question 3

Is your service secure?

Accepted Answer

Yes, you will receive a secure link that requires authentication to join. Users create accounts or use Google Sign-In. Only logged-in users access project materials, and all user activity is visible.

Question 4

Can I connect from my phone or tablet?

Accepted Answer

Yes, Hey Joe works across devices. Our platform is designed to work on desktop, tablet, and mobile for both talent and production teams.

Question 5

Can I chat privately with my team during the session?

Accepted Answer

Hey Joe has an integrated group chat feature that is inaccessible to talent, allowing clients and casting to group chat and privately share documents.

Question 6

Can I dial in from a speakerphone?

Accepted Answer

Yes, every meeting includes a dial-in number to connect voice via telephone.

Question 7

How do actors join the session?

Accepted Answer

Actors connect from any device, quickly onboard their information, then click to join the virtual lobby. The link is also sent via email and SMS for device switching.

Question 8

What happens if an actor has trouble connecting?

Accepted Answer

Every session includes a dedicated support person to help with any technical issues.

Question 9

What happens if a client has trouble connecting?

Accepted Answer

The dedicated support representative assists clients with connection issues. The platform operates as a Chrome-based web app requiring no downloads.

Question 10

How much notice do you need to book a session?

Accepted Answer

In most cases we can accept same day bookings. More notice is preferable.

Question 11

Who runs the session?

Accepted Answer

Hey Joe can provide a professional session runner, or clients can use their own with training provided by the platform.

Question 12

What's the difference between your service and Zoom?

Accepted Answer

Hey Joe is a service built from the ground up for casting. It offers features like autogenerated sign-in sheets, instantaneous video posting, private client chat, and real-time team collaboration with picks and notes.

Question 13

Where do the auditions go after the session?

Accepted Answer

Clients can share a link from the website or transfer clips to their preferred video posting service.

Question 14

Are the videos saved between each actor or at the end of the day?

Accepted Answer

All recordings are instantly posted to a video review page. Clips can be edited before copying to a posting page or external service.

Question 15

Which casting databases are you compatible with?

Accepted Answer

We can post to any service or database that you share access to.

Question 16

What are the security measures and features?

Accepted Answer

Secure links requiring authentication are sent to clients, who can create accounts or use Google Sign-In. Only logged-in users access materials, and user activity is always visible.

Question 17

How do we give actors instructions for their virtual audition?

Accepted Answer

A check-in link collects basic talent information (name, phone, email). Upon check-in, talent receives an SMS code for the virtual lobby.

Question 18

Is there a virtual lobby feature?

Accepted Answer

Yes! Every project automatically includes a virtual lobby to check lighting and sound and give the talent notes. Movement between lobby and audition room is seamless.

Question 19

Who's our main point of contact during our session?

Accepted Answer

Your dedicated Hey Joe support person.

Question 20

Can we create multiple posting links?

Accepted Answer

Yes, we can provide different posting pages with edit links.

Question 21

Can your system audition groups?

Accepted Answer

Yes, our system allows for auditioning groups.

Question 22

How many people can the system support?

Accepted Answer

Each meeting room supports approximately 30 participants. Up to 100 talent can be scheduled per remote session, though more isn't recommended.

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